1. FULL PRIVACY POLICY
Last updated: 2025
Introduction
Perth Bathroom Cleaning Specialist. Website, perthbathroomspecialists.com (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or book a bathroom cleaning service.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information Collected During Booking
We may collect:
Full name
Email address
Phone number
Residential address (service location)
Photos of your bathroom (optional but useful for quoting)
Preferred service type
Booking dates and times
Access instructions
Any additional notes you provide
We do not collect credit card details through our website.
1.2 Information Collected from Contact Page
When you use our Contact Form, we may collect:
Your name
Email address
Phone number
Message content
Any attachments or photos you upload
This information is used strictly to respond to your enquiry.
1.3 Information Collected Through Comments or Reviews
If you leave a comment, review, or testimonial, we may collect:
Display name
Email address (private – not displayed publicly)
Comment text
Time/date of comment
IP address (for spam protection)
You may request removal at any time.
1.4 Automatically Collected Information
Our website may collect:
IP address
Browser type
Device type
Pages visited
Time spent on the site
Referring websites
Cookies and analytics data
This helps us improve website performance and user experience.
2. Cookies & Tracking Technologies
Our website may use:
Essential cookies
Preference cookies
Analytics cookies
Anti-spam tools (such as reCAPTCHA)
You may disable cookies in your browser settings, but some functions may be unavailable.
3. How We Use Your Information
We use your personal information to:
Provide quotes
Confirm bookings
Contact you regarding your appointment
Send reminders or follow-up messages
Improve our services
Respond to enquiries
Manage internal administration
We do NOT use your personal information for marketing unless you opt in.
4. Sharing Your Information
We do not sell, rent, or trade your data.
We may share your information only with:
Service providers like email or scheduling platforms
Website hosting providers
Anti-spam or analytics tools
Legal authorities (if required by law)
These third parties can only process your information to help us operate — not for their own use.
5. Data Security
We take reasonable steps to protect your data, including:
Password-protected devices
Encrypted email services
Secure hosting providers
Limited staff access
While we follow best practices, no online system can guarantee 100% security.
6. Data Retention
We keep your information only as long as needed to:
Provide your service
Keep accurate business records
Comply with legal obligations
After this, data may be securely deleted.
7. Your Rights
You have the right to:
Request access to the personal data we hold
Request corrections
Ask for deletion (where legally allowed)
Withdraw consent
Ask how your data is used
Contact us anytime to make a request.
8. Third-Party Links
Our website may link to third-party sites.
We are not responsible for their content or privacy practices.
9. Changes to This Policy
We may update this Privacy Policy at any time.
The updated version will be posted on this page with a new date.
10. Contact Us
For privacy questions or requests:
Email: perthbathroomspecialists@gmail.com
Website: perthbathroomspecialists.com
⭐ 2. FULL TERMS & CONDITIONS
Last updated: 2025
These Terms & Conditions govern all services provided by Perth Bathroom Cleaning Specialist.
By booking a service, you agree to the following:
1. Service Scope
We provide bathroom-only cleaning services, including:
Standard Bathroom Cleaning
Deep Bathroom Cleaning
Shower, toilet, mirror, floor, and sink cleaning
We do not provide general house cleaning unless specified.
2. Booking Requirements
Customers must provide:
Accurate contact details
Correct service address
Accessible entry to the property
Honest description of bathroom condition
Clear photos for quoting (recommended)
We may refuse unsafe or unsuitable environments.
3. Pricing
Prices depend on:
Bathroom size
Bathroom condition
Number of bathrooms
Location
Service type (Standard vs Deep clean)
Quoting without photos may result in price adjustments upon arrival.
4. Payment Terms
Payments must be made:
On the day of service
Via bank transfer, PayID, or other accepted methods
Unpaid invoices may result in refusal of future bookings.
5. Cancellations & Rescheduling
See full policy below.
Cancellations under 24 hours may incur fees.
6. Limitations & Exclusions
We do NOT clean:
Structural mould
Ceiling mould
Mould under silicone
Rotten areas
Broken fixtures
Biohazards
Hoarder-level conditions
Grout or silicone replacement
Rust removal
Any area outside the bathroom (unless agreed)
We do NOT repair or replace hardware.
7. Liability
We are not liable for:
Pre-existing damage
Loose tiles, fittings, or silicone
Wear and tear
Poor surface materials that react to products
Damage caused by undisclosed issues
Items that are not securely installed
Clients must inform us of fragile surfaces.
8. Access & Safety
If we cannot access the property or the environment is unsafe, the full fee may be charged.
9. Service Guarantee
If you are dissatisfied, notify us within 24 hours.
We will return to fix reasonable issues.
Complaints made after 24 hours may not be eligible.
10. Changes to Terms
We may update these Terms at any time.
Continued use of our services = acceptance of updated Terms.
⭐ 3. FULL REFUND & CANCELLATION POLICY
Last updated: 2025
1. Cancellations
More than 24 hours notice → No fee
Under 24 hours → 50% fee may apply
Same-day cancellations / no access → Full fee may apply
2. Rescheduling
Free if done with more than 24 hours notice
Under 24 hours → May incur a fee
3. Refunds
Refunds are given if:
You were overcharged by mistake
A service was not delivered due to our error
We fail to attend without notice
Refunds are not given for:
Pre-existing damage
Mould that requires a specialist
Misrepresenting the bathroom condition
Work outside the agreed scope
Issues reported after 24 hours
4. Satisfaction Guarantee
If you’re unhappy, contact us within 24 hours and we will re-clean the area for free.
⭐ 4. FULL WEBSITE DISCLAIMER
Last updated: 2025
This website provides general cleaning information only.
We do not guarantee that your bathroom will achieve the same results as shown in images, as every bathroom varies in condition, material, and age.
We are not responsible for:
Damaged surfaces
Poor-quality materials that react to cleaning
Mould that requires specialist removal
Misuse of DIY cleaning methods mentioned on our blog
Always consult a professional for severe mould, structural damage, or plumbing issues.
